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Descargar libros de texto ebooks ENGLISH FOR CUSTOMER CARE STUDENT S (BOOK WITH MULTIROM) 9780194579063 FB2 DJVU (Literatura española)
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ENGLISH FOR CUSTOMER CARE STUDENT S (BOOK WITH MULTIROM) de ROSEMARY RICHEY
Ficha técnica
- ENGLISH FOR CUSTOMER CARE STUDENT S (BOOK WITH MULTIROM)
- ROSEMARY RICHEY
- Número de páginas: 80
- Idioma: INGLÉS
- Formatos: Pdf, ePub, MOBI, FB2
- ISBN: 9780194579063
- Editorial: OXFORD UNIVERSITY PRESS
- Año de edición: 2007
Descargar libros de texto ebooks ENGLISH FOR CUSTOMER CARE STUDENT S (BOOK WITH MULTIROM) 9780194579063 FB2 DJVU (Literatura española)
Overview
English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
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